Retail Review – Employees are the Missing Link, and Conversational Commerce is the Wild Card at NRF 2018
January 26, 2018
Internet of Everything, Digital Business, Retail, Core Networks, Innovation
Source: Jon Reed
My first NRF 2018 retail review missed some surprising trends. In this roundup, I hit on retailers’ next moves: employee experience, conversational commerce, and the hard-to-win online consumer.
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